Website Privacy Policy

Effective Date: August 20, 2024

1. Introduction

Welcome to Fort Dodge Family Credit Union (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites https://www.fdfcu.com, https://www.fdfcu.org, or https://www.fdfcu.net.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, Social Security number, account numbers, and other identifying information.
• Non-Personal Information: Browser type, operating system, IP address, and browsing behavior.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• To process your transactions and manage your accounts.
• To comply with legal obligations and protect our rights.

4. Sharing Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf.
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or at your direction.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Fort Dodge Family Credit Union
407 Second Avenue South
Fort Dodge, IA 50501
(515) 573-1160